Deskripsi Pekerjaan
Join our dynamic team at TechKami Solutions as a Customer Service Specialist! We're seeking passionate individuals to deliver exceptional experiences for our growing client base. Enjoy competitive benefits, modern workspace, and career growth opportunities in Jakarta's thriving tech scene.
What you'll love: Collaborative environment, performance bonuses, and comprehensive training. Be part of a company that values your development and customer-centric approach.
Tanggung Jawab
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and provide product support efficiently
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to escalate complex problems
- Monitor customer satisfaction metrics and implement improvements
- Contribute to knowledge base articles and training materials
- Participate in team meetings and process optimization initiatives
Kualifikasi
- Minimum 1 year experience in customer service or support role
- Excellent communication skills in Bahasa Indonesia and English
- Proficient with CRM software and MS Office Suite
- Strong problem-solving abilities and emotional intelligence
- Ability to work under pressure in fast-paced environments
- Attention to detail and organizational skills
- Customer-first mindset with patience and empathy
- Relevant certification in customer service is a plus