Deskripsi Pekerjaan
Join our award-winning team as a Customer Service Specialist at TechSolutions Indonesia! We're seeking passionate individuals who thrive in dynamic environments to deliver exceptional customer experiences. As a key member of our support team, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while contributing to our mission of customer excellence. Enjoy competitive benefits, growth opportunities, and a collaborative workplace culture.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and live chat with professionalism
- Resolve product/service issues using problem-solving methodologies
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with technical teams to escalate complex issues
- Maintain detailed knowledge of company products and services
- Contribute to process improvement initiatives
- Meet monthly performance metrics for resolution times and satisfaction
Kualifikasi
- Minimum 2 years customer service experience in tech industry
- Fluency in Bahasa Indonesia and English (written/spoken)
- Proficiency with CRM software (e.g., Zendesk, Salesforce)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and data accuracy
- Relevant certification in customer service preferred