Deskripsi Pekerjaan
Are you a dedicated professional with a passion for creating exceptional customer experiences? TechNova Solutions is seeking a highly motivated Customer Service Specialist to join our growing team in Jakarta. We are looking for someone who thrives in a fast-paced environment and is eager to make a tangible impact on our client relationships.
In this role, you will serve as the primary point of contact for our valued customers, ensuring their inquiries are resolved with speed, empathy, and professionalism. We pride ourselves on a supportive culture, modern tools, and clear pathways for career advancement.
Why Join Us?
- Competitive salary package with performance bonuses.
- Flexible working hours and the option for remote work 2 days a week.
- Comprehensive training and continuous professional development.
Tanggung Jawab
- Manage Inquiries: Handle incoming customer requests via email, live chat, and phone with a focus on first-contact resolution and high satisfaction ratings.
- Problem Resolution: Investigate and troubleshoot customer issues, escalating complex technical problems to the appropriate teams while keeping the customer informed.
- Relationship Building: Build strong rapport with customers to understand their needs and provide tailored solutions that drive retention and loyalty.
- CRM Management: Accurately log all interactions and customer data into our CRM system to maintain up-to-date records.
- Feedback Analysis: Assist in identifying common customer pain points and provide actionable feedback to product and management teams.
Kualifikasi
- Experience: Minimum 1-2 years of experience in Customer Service, Technical Support, or a similar role.
- Language Skills: Native or professional proficiency in Bahasa Indonesia and strong conversational/technical English.
- Communication: Excellent verbal and written communication skills with a polite and professional demeanor.
- Technical Skills: Basic computer literacy and familiarity with CRM software (e.g., Zendesk, Salesforce, HubSpot) is a strong advantage.
- Soft Skills: High emotional intelligence, patience, and the ability to remain calm under pressure.