Deskripsi Pekerjaan
Join our award-winning customer experience team at TechKarya Indonesia! We're seeking passionate individuals to represent our cutting-edge fintech platform while delivering exceptional service to 500K+ active users. Enjoy a dynamic hybrid work environment with competitive benefits and growth opportunities in Southeast Asia's fastest-growing tech ecosystem.
Tanggung Jawab
- Handle 50+ daily customer inquiries via chat, email, and phone with 95% resolution rate
- Master product knowledge across 15+ digital banking features
- Escalate complex issues to Tier 2 support with detailed documentation
- Proactively identify upsell opportunities for premium services
- Maintain 98% CSAT score through personalized solutions
- Collaborate with product team to improve user experience
- Participate in bi-weekly training on new features
Kualifikasi
- Min 1 year experience in customer service or tech support
- Fluency in Bahasa Indonesia and English (written/spoken)
- Proficiency in CRM software (Zendesk/Salesforce)
- Strong problem-solving skills with data-driven approach
- Certificate in digital banking or fintech preferred
- Ability to work rotating shifts (including weekends)
- Excellent communication with emotional intelligence
- Basic understanding of financial regulations (OJK)