Deskripsi Pekerjaan
Join our award-winning customer experience team! Inovasi Digital Indonesia is seeking a passionate Customer Service Specialist to deliver exceptional support to our growing client base. As a key member of our support division, you'll be the voice of our brand, resolving inquiries with empathy and professionalism while contributing to our mission of digital innovation. Enjoy competitive benefits, flexible scheduling options, and opportunities for career growth in our dynamic Jakarta headquarters.
Tanggung Jawab
- Handle customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Resolve technical and billing issues using CRM tools (Zendesk)
- Collaborate with technical team to escalate complex problems
- Document interactions and identify process improvement opportunities
- Maintain product knowledge through continuous training modules
- Support retention initiatives through proactive relationship management
Kualifikasi
- Minimum 2 years experience in customer service/support roles
- Proficiency in Bahasa Indonesia and English (written/spoken)
- Advanced knowledge of CRM platforms and ticketing systems
- Certification in conflict resolution or customer experience preferred
- Strong analytical skills with data-driven approach
- Ability to work rotating shifts including weekends
- Experience in SaaS or fintech industry highly valued