Deskripsi Pekerjaan
Join our award-winning customer service team at TechSolutions Indonesia and become the voice of innovation! We're seeking passionate individuals to deliver exceptional experiences that transform first-time customers into lifelong brand advocates. In this dynamic role, you'll leverage cutting-edge technology and training to solve complex challenges while making meaningful connections with our diverse clientele. Enjoy competitive benefits, professional growth opportunities, and a vibrant workplace culture where your contributions truly matter.
Tanggung Jawab
- Deliver empathetic and efficient customer support via phone, email, and live chat
- Resolve technical inquiries and product-related issues with precision
- Document interactions accurately in CRM systems and identify improvement opportunities
- Collaborate with cross-functional teams to enhance service quality
- Exceed customer satisfaction targets through personalized solutions
- Proactively identify upsell opportunities to drive business growth
- Maintain in-depth knowledge of products and services
Kualifikasi
- Minimum 1 year experience in customer service or related field
- Fluency in Bahasa Indonesia and English (written/spoken)
- Proficiency with CRM software and ticketing systems
- Exceptional problem-solving and conflict resolution abilities
- Strong multitasking skills with attention to detail
- Positive attitude under pressure and adaptable to change
- Relevant certification in customer service preferred
- Passion for technology and continuous learning