Deskripsi Pekerjaan
Join our dynamic team at Nexa Solutions Indonesia as a Customer Service Specialist! We're seeking passionate individuals dedicated to delivering exceptional customer experiences in a fast-paced tech environment. As a key member of our customer success team, you'll be the voice of our brand, resolving inquiries with empathy and professionalism while driving customer loyalty. We offer competitive compensation, comprehensive training, and a collaborative workplace culture where your growth is prioritized. If you thrive in problem-solving and making customers smile, this is your opportunity to shine!
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve customer issues, complaints, and technical problems using systematic troubleshooting approaches
- Document all interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with sales, technical, and billing teams to ensure seamless issue resolution
- Proactively identify process improvement opportunities to enhance customer satisfaction metrics
- Conduct follow-ups with customers to ensure resolution and gather feedback
- Maintain deep product knowledge to provide accurate information and recommendations
Kualifikasi
- Minimum 1 year of customer service experience in BPO or tech industry
- Exceptional Bahasa Indonesia communication skills with neutral accent
- Proficient in Microsoft Office and CRM platforms (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities with analytical thinking mindset
- Customer-centric approach with demonstrated empathy and patience
- Ability to multitask and prioritize in high-pressure situations
- Basic understanding of digital products and e-commerce platforms
- Willingness to work flexible shifts including weekends