Deskripsi Pekerjaan
Join our award-winning customer experience team at InnovateHub Solutions! We're seeking passionate individuals to transform customer interactions into memorable experiences. As a Customer Service Excellence Specialist, you'll be the voice of our brand, ensuring every client interaction exceeds expectations while driving loyalty and satisfaction. Enjoy competitive benefits, growth opportunities, and a dynamic work environment in Jakarta's premier tech hub.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex customer issues using CRM tools and multi-channel communication
- Proactively identify upsell opportunities to enhance customer value
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate unresolved issues
- Analyze customer feedback to improve service quality and processes
- Train new team members on service standards and product knowledge
Kualifikasi
- Min. 2 years experience in B2B/B2C customer service roles
- Fluent in Bahasa Indonesia and English (written/spoken)
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional problem-solving and conflict resolution abilities
- Strong attention to detail with data entry accuracy
- Certification in customer service management preferred
- Experience in SaaS or tech industry highly valued
- Ability to work rotating shifts including weekends