Deskripsi Pekerjaan
Join our award-winning customer experience team! GlobalConnect Indonesia is seeking passionate individuals to elevate our service standards. As a Customer Service Excellence Specialist, you'll be the voice of our brand, transforming every interaction into a memorable experience. We offer competitive compensation, comprehensive training, and a dynamic workplace culture that values growth and innovation.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve complex issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve escalated cases
- Identify process improvement opportunities
- Maintain deep product knowledge across service portfolios
- Contribute to team performance metrics (CSAT, FCR)
Kualifikasi
- Minimum 2 years in customer service or support roles
- Fluency in Bahasa Indonesia and English (written/spoken)
- Proficiency with CRM tools (Salesforce preferred)
- Exceptional problem-solving and conflict resolution skills
- Ability to multitask in fast-paced environments
- Certification in customer service management (advantageous)
- Strong attention to detail and documentation accuracy